Wasn’t a great experience at all, from the get go Abbi Watson tried pressuring me into making a decision and asking me to go against legal advice despite advising we wouldn’t be proceeding without a Dead of Variation to protect myself on the biggest financial decision of my life, contacted me on numerous occasions saying “don’t listen to your dad or sister an indemnity covers all basis’” when advising we wouldn’t be purchasing the property she replied in a very hostile manner. Wouldn’t advise dealing with her if you can, I understand the commission on a sale but no thought about customer experience at all!

I experienced extremely disappointing service from Richard and his team during our recent purchase, and the contrast with our current agent has been stark. On more than one occasion, Richard stated that he “works for the seller, not the buyer.” While I fully understand who instructs and pays the agent, such comments came across as dismissive and unprofessional. A competent agent should manage the transaction professionally for all parties and ensure the process is handled with care through to completion. We ultimately withdrew after discovering the property was of non-standard construction, something that was not disclosed to us. This oversight cost me nearly £500 in fees, not to mention wasted time and significant inconvenience. It is concerning that an agent marketing a property was unaware of such a fundamental detail. Once our offer was accepted, communication deteriorated noticeably. Calls were not returned, emails went unanswered, and when I raised this, the explanation given was that they were short staffed and someone else had been asked to respond on his behalf. This demonstrated a clear lack of ownership, accountability and professionalism. Overall, the experience fell well below the standard I would expect.

Absolute appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, …

Terrible service. Recently had to deal with a bereavement and 3 weeks after handing the keys back not only are they still sending chasers for rent, they still haven’t returned the deposit and everytime I call the person I need to speak with …

This has been the worst experience I’ve ever had with a rental estate agent. From the beginning, we were misled repeatedly, and the situation ended with us being made homeless so that one of the partners could move his bit on the side into …

THEY HAVE BEEN REPORTING AND DELETING NEGATIVE REVIEWS. My partner and I came across a property being sold by this estate agents that we liked. We went for a viewing and all seemed fine until we informed them we have a property to sell and we were told that we are not favourable due to having a chain. This was not the sellers requirement but the estate agents! They proceeded forth the next working day to ask when we would be available for them to come over to valuate our property. I had declined as the cheek of it to tell me I am not favourable but then want to list my property?? Absolutely not! There were a number of phone calls where I was reminded that I am not favourable due to having a chain which urked me every time. In the end we gave the top offer of the guide price and informed this estate agents we are in the position to buy that property without having to sell ours, no information was taken to prove this but was asked for our top and final offer, why would I out bid myself? Then I received a call to inform me that the seller has decided to go with a buyer with no chain, she is not in a rush to sell and has yet to find a property elsewhere near her daughter. Seems all to convievent that 1) The estate agent was already deterring me from the first viewing due to my property. 2) My offer being the top offer was not accepted and apparently the seller's choice. Estate agents are meant to present the information to the seller and that my position to being able to buy the property without selling mine was not presented to her. I sensed foul play from the very beginning, The estate agent informed me that it was difficult to get the lady to list her property and it took time because her husband recently passed away so her daughter had asked her to move near her. The lady is taking her time to find a place but also has an attachment to this property of hers as its her home, her memories, but the estate agents did not care as they wanted a quick sale. Now I understand why the estate agent has pressed the poor seller to go with a buyer without a chain, they have exploited her and her vulnerability! They want a quick sale before she changes her mind hence the buyer without a chain and not presenting her with all the information of our offer and also makes sense to see how much more we were willing to offer as they wanted to weigh up their commission from my offer and the buyer with no chain. They even called my estate agents to confirm if I have had offers on my property and told me it's so they can inform their seller of what position we are in. It was not for that purpose. They had other information which could have been presented however they chose to say we have a chain it's not sold and go with the person without a chain. Looks like they want their commission very quickly. However she has still yet to find a property to move to and they lied to me that she's found a place and needs a buyer without a chain. Neil had also confirmed on the phone to me that they would rather deal with buyers without a chain as its an easier sale. Meaning those who have a property can not purchase a property being sold by Hillbillys. They also had the audacity to say we intimidated the vendor by attending her address, when in fact she was asked if she would like to know what the estate agents have been saying about her and doing behind her back she did not want to know and that was that. This estate agent is not professional, they take down negative rated reviews, they lie on responses, been around for 130 years with only 36 reviews that too only positives? They took down mine and my husbands review stating it was not genuine when we have had a bad experience with them due to their behaviour.

Unfortunately had a very bad experience with Frost property management. Failed to inspect my property regularly which resulted in mould that needed to be professionally treated and cost thousands. …