If you are looking for someone to manage your property,then give this shower a miss. They looked after my property for almost 10 years and during that time they only made one inspection. They never accept any responsibility for any issues or concerns, they never reply to any messages ,or communicate whatsoever, they certainly do not take their responsibilities seriously. All that they are interested in is taking their monthly fee which by the way is more than some other agents. In total they are a complete and utter waste of time and space. Avoid at all costs. If I could have left them a no star report I would have.This obviously is my own opinion on the terrible lack of service that they provide.Look elsewhere.

Avoid at all costs

The property management at this estate agents is the worst Ive seen as my time as a tenant. They have the worst customer service skills, are rude and completely unhelpful. Sade is particularly rude and has no clue how to assist on very …

A series of errors Floor plans at launch were incorrect schematically and numerical floor size calculations. Advert text was rushed and of poor quality, later explained as being due to staff working whilst sick. Incorrect personal data was shared on sales notices Viewing staff needed accompanying as did not know the facts of the house Whilst overall our experience was very poor, it is worth saying that Adam at the Godalming branch is good.

Wasn’t a great experience at all, from the get go Abbi Watson tried pressuring me into making a decision and asking me to go against legal advice despite advising we wouldn’t be proceeding without a Dead of Variation to protect myself on the biggest financial decision of my life, contacted me on numerous occasions saying “don’t listen to your dad or sister an indemnity covers all basis’” when advising we wouldn’t be purchasing the property she replied in a very hostile manner. Wouldn’t advise dealing with her if you can, I understand the commission on a sale but no thought about customer experience at all!

I experienced extremely disappointing service from Richard and his team during our recent purchase, and the contrast with our current agent has been stark. On more than one occasion, Richard stated that he “works for the seller, not the buyer.” While I fully understand who instructs and pays the agent, such comments came across as dismissive and unprofessional. A competent agent should manage the transaction professionally for all parties and ensure the process is handled with care through to completion. We ultimately withdrew after discovering the property was of non-standard construction, something that was not disclosed to us. This oversight cost me nearly £500 in fees, not to mention wasted time and significant inconvenience. It is concerning that an agent marketing a property was unaware of such a fundamental detail. Once our offer was accepted, communication deteriorated noticeably. Calls were not returned, emails went unanswered, and when I raised this, the explanation given was that they were short staffed and someone else had been asked to respond on his behalf. This demonstrated a clear lack of ownership, accountability and professionalism. Overall, the experience fell well below the standard I would expect.

Absolute appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!

Terrible service. Recently had to deal with a bereavement and 3 weeks after handing the keys back not only are they still sending chasers for rent, they still haven’t returned the deposit and everytime I call the person I need to speak with …

I had a viewing booked with The Frost Partnership at 4:00 pm and no one showed up. I called the office several times and each time they seemed completely unaware of what was going on — putting me on hold and saying “someone is on the way.” …

This has been the worst experience I’ve ever had with a rental estate agent. From the beginning, we were misled repeatedly, and the situation ended with us being made homeless so that one of the partners could move his bit on the side into …