Dear Annabelle, I am sorry to hear that you feel let down by us. This particular property the client instructed us to continue marketing while the prospective tenants were undergoing referencing. There is also a time delay with the status updating online from available to unavailable. This is not an uncommon process and I have discussed this with the client and we all pass our apologies on if you feel as though you have not been kept informed. The lettings market is very strong at the moment and we receive a high volume of inquiries about any property that goes live. We wish you the best of luck with your search.

Dear Annabelle, I am sorry to hear that you feel let down by us. This particular property the client instructed us to continue marketing while the prospective tenants were undergoing referencing. There is also a time delay with the status updating online from available to unavailable. This is not an uncommon process and I have discussed this with the client and we all pass our apologies on if you feel as though you have not been kept informed. The lettings market is very strong at the moment and we receive a high volume of inquiries about any property that goes live. We wish you the best of luck with your search.

Hi Marie, our sincerest apologies if we have not met your expectations. We have spoken to everyone in our team and also searched for you in our customer database but aren't able to locate your details so that we can investigate what has gone wrong. Please could we ask you to contact our Branch Manager, Martyn at m.hunter@jww.co.uk as we are keen to establish how we can rectify anything that you are unhappy with and so that we have the opportunity to to put right. Thanks in advance

Simon, thank you for your review and bringing this to our attention. We understand that our team at Bishop Auckland have been in contact and resolved this issue. Please stay safe.

Thank you for taking the time to leave a review, we appreciate your feedback, and I am sorry to hear you had a bad experience when working with us. On behalf of myself and everyone I work with, we take customer reviews seriously, and hearing that our service has come up short is something that we want to deal with. Please could I ask you to get in touch so that we can look to rectify any issues that you may have had. Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at bishop@jww.co.uk. Thank you, Sue Stephenson, Area Manager.