"Gaff in..."

We live in Norfolk and purchased a property through Intercounty which was slightly different as the property was local to us in Norfolk and not local to Bishop Stortford. After a few teething problems I had several conversation with a couple of the estate agents and found them to be very helpful and always got back in touch when I needed a question answering. We finally exchanged contacts today and over the last week or so I've had dealings with Doug who went above and beyond in sorting things out for us in a quick, friendly and efficient manner.