Hi Adritatik, It has been a pleasure assisting your family to the area and I wish you the best of luck!

Thank you Laura, it was a pleasure seeing you and your family move into their new home and wish you many happy years there!

Hi David, Thank you very much for your kind words, it was a pleasure to help and I wish you all the best!

Hi Neil, Thank you Neil for the kind words, it was an absolute pleasure to help you move and you have a fantastic home there!

Thank you for your feedback. We are sorry to hear that you were unhappy with your experience and understand that searching for a property can be frustrating and stressful. We would, however, like to clarify that this review appears to relate to the same tenancy application and circumstances referenced in several other reviews submitted by members of the same family. While we respect everyone’s right to share their experience, we do feel it is important that the wider context is understood. As letting agents, we do not make the final decision on tenancy applications, as this always remains with the landlord. In this particular case, there were also multiple agencies marketing the same properties, which meant the outcome was outside of our control. At no stage would our team intentionally guarantee that a property had been secured before formal landlord approval was received. We always aim to provide updates based on the information available to us at the time. We are sorry that the process did not lead to a successful outcome for you and genuinely wish you and your family the very best in finding a suitable home.

Thank you for taking the time to share your experience. As a mother myself, I completely understand how stressful and emotional finding a home can be, especially with a young baby, and I am genuinely sorry that this process caused you additional frustration. We always aim to support applicants as best we can throughout their property search. However, as letting agents, we are unfortunately not the final decision-makers when it comes to who a landlord chooses for a tenancy. In these particular cases, there were also multiple agencies involved marketing the same properties, which meant decisions were entirely in the hands of the landlords. At no stage would we intentionally promise a property before formal approval had been given, particularly as we were still getting to know your requirements and the landlords’ preferences. We appreciate that positive feedback during viewings may have raised your hopes, and we are sorry if this led to disappointment. We truly wish you and your family all the best in finding the right home and thank you again for your feedback, which we will reflect on as a team.

Thank you for your feedback. We are sorry to hear that you were unhappy with your experience and understand that searching for a property can be frustrating and stressful. We would, however, like to clarify that this review appears to relate to the same tenancy application and circumstances referenced in several other reviews submitted by members of the same family. While we respect everyone’s right to share their experience, we do feel it is important that the wider context is understood. As letting agents, we do not make the final decision on tenancy applications, as this always remains with the landlord. In this particular case, there were also multiple agencies marketing the same properties, which meant the outcome was outside of our control. At no stage would our team intentionally guarantee that a property had been secured before formal landlord approval was received. We always aim to provide updates based on the information available to us at the time. We are sorry that the process did not lead to a successful outcome for you and genuinely wish you and your family the very best in finding a suitable home.