Never recommend this agent.

BE AWARE TENANTS AND LANDLORDS. This company is disgraceful they hired workers to do work in our house and charged £4,000 for work that was NOT done . They found a tenant with children and when we went to check the property we found the tenant sitting with no electric. The workmen had not done the work and Martin & Co had advised the tenant not to tell the ‘ landlord’ . We are paying monthly management fees. This company is absolutely disgusting that it can lie to both landlord and tenant and leave tenants in a difficult position and have taken large amount of money for work not done . Such a greedy company and dishonest . PLEASE TENANTS AND LANDLORDS FIND ALTERNATIVE AGENTS SUCH AS SHIPWAYS OR AND OTHER IN HARBORNE .UNLESS YOU WANT TO LOSE MONEY AND LIVE HORRIBLY WITH MANAGEMENT NOT TAKING CALLS.

Hello everyone I would second all the previous bad reviews about this company. I am trying to book a viewing for a house with this company.They initially give me a date of their choice and as I live 3 hours away so I requested friend to spare some time for viewing. Just few hours before viewing they cancel the appointment sating tenant is not allowing access. This has happened to me twice now with this company. Its very clear that you have to inform tenant first and then get a date and time and then arrange viewings. Representative sitting in office don't liaise with tenants and give out dates and then cancel dates causing distress and hassle to people who are trying to find a place to live. They then lie and act rudely on phone when I tried to inquire why it wasn't check with tenant first. These people extremely unprofessional with zero customer care.

This is actually a no star rating. Beware of this company! They mislead both landlords and tenants. Ensure all items are counted in a furnished accommodation as they will state a missing fork just to deduct money from you initial deposit. They constantly hide behind each other rather than actually resolving any issues brought to them. They are a disgraceful to their industry.

The attitude of all agents are really poor, rude and they know there is high demand for renting so they don’t care about customer service. And when it comes to property management they will always on landlords side they hardly listen to your complaints. I don’t recommend to anyone.

Let people in MY HOUSE WITHOUT MY CONSENT - I arrive home and wake up with people in my home and the letting agent is talking non sense to me on the phone trying to say this is okay. Who knows who else they let into the house? This is will probably happen to you as well, please avoid it if you can

Bad experience

Dont even have a courtesy of informing the clients or attending calls. I have been following up multiple times through emails for an application which I had put forward, but no response and after multiple calls to them, they told that it has been given to someone else

Avoid using this agency EXTREAMLY arrogant team in Harborne. They have knowingly allowed one of their landlords to let human waste and showers 🚿 run through the streets and told me to go ahead an get an enforcement report off Severn Trent to stop it seeping into My property basically if you have an issue they won't carry out repairs. This Harborne team are extremely unhelpful