The attitude of all agents are really poor, rude and they know there is high demand for renting so they don’t care about customer service. And when it comes to property management they will always on landlords side they hardly listen to your complaints. I don’t recommend to anyone.

Let people in MY HOUSE WITHOUT MY CONSENT - I arrive home and wake up with people in my home and the letting agent is talking non sense to me on the phone trying to say this is okay. Who knows who else they let into the house? This is will probably happen to you as well, please avoid it if you can

Bad experience

Dont even have a courtesy of informing the clients or attending calls. I have been following up multiple times through emails for an application which I had put forward, but no response and after multiple calls to them, they told that it has been given to someone else

Avoid using this agency EXTREAMLY arrogant team in Harborne. They have knowingly allowed one of their landlords to let human waste and showers 🚿 run through the streets and told me to go ahead an get an enforcement report off Severn Trent to stop it seeping into My property basically if you have an issue they won't carry out repairs. This Harborne team are extremely unhelpful

Rented a very dirty and faulty flat with a lot of hidden things to repair. They did get it cleaned once I was in the flat and could not stand the state it was given to me. But it should not have been like this when they say it is professionally cleaned. It wasn't. I got tired of reporting the number of things that were wrong with the flat. I was deceived by them during covid times as they only did virtual viewings. Stay away from this agency and save on stress and money.

Appalling from start to finish Appalling from start to finish, bad experience as a Landlord, and also feel for the tenants, very poor communication throughout and use bullying tactics, hiding the fact they let to tenants who paid in advance and then that they served a section 21 notice that wasn't valid , particularly bad service from Shanti Bailey who seems to think she is a paralegal when she has no clue about serving court papers! My honest advice as a professional landlord would be to use a small company or do it yourself

The tenant deposit protection theme was not properly complied with in this agent. I rent the property two/three years ago and paid the deposit. However, I neither receive the deposit certificate or the account access code applied by the landlord when I asked them to do so, which means I am fully out-of-control of my deposit due to their unclear application. It's tenant's right to have the deposit certificate and could check the safety of the deposit while this agent together with landlord fully ignore this regulation and ignore the interests of the tenants. It makes me concerned the potential "black box" they created in the business. My comments is this agent is irresponsible and ignore the interests of consumers.

I am still waiting for my deposit to be returned since November. Daisy is keep telling us that she needs to speak to the landlord that work needs to be done and it is not true. Asking us to pay for things that happened after we left and that we have emails for. Today she said it is not her problem after we requested invoices for what we’ve been charged for. Do not rent and give deposit because you won’t see it back. Also denied that people walked in my place while I was living there apparently for a house viewing but we haven’t been advised so woke up after a night shift with 2 mens and a woman in my house looking around. I will let you decide if you want to rent a house from them.