Hands down the worst experience I’ve ever had with a letting agency. Our property manager, Zainab, was incredibly difficult to communicate with. It was honestly baffling at times trying to have a coherent exchange with her. From the start this agency has been consistently invasive and inconsiderate. In the final weeks of our tenancy they kept trying to schedule viewings without us being present, even after we made it very clear, that no one from the agency was to enter our HOME without us there. As for the landlord, just another money-hungry leech. He hiked the rent after just one year and would have done it again if we hadn’t terminated the contract. He and the agency also tried to squeeze more money out of us at the end of the tenancy by withholding some of our initial deposit. The irony is that we left the place in better condition than we found it. We asked for receipts and a breakdown of the charges, but Zainab blatantly ignored our requests. Apparently we were just meant to blindly accept the charges without question. We barely made it two years in that place and honestly that was already too long to be dealing with this agency. Avoid them if you value your sanity.

I'm deeply disappointed with the level of service received. It appears that vital checks on the properties were overlooked, leading to some serious safety concerns. Furthermore, I encountered instances of misinformation and deceptive practices on multiple occasions. This has caused significant inconvenience and distress. I hope these issues will be addressed promptly for the benefit of future customers.

A totally fraud Birmingham based estate agent. They took the nin-refundable deposit and then asked something funny. Thats mean you can't provide it and they get away. And the lady in harborne office name Amelia Bradey is act like she's Queen , but unfortunatley in working estae agent.

Worst estate agent to use. House was left on market for up to 18 months. They did not liaise with solicitors and buyer so buyer walked as they wanted to close.

Honestly one of the worst letting agents ever, we had so many issues and it took them a while to do anything about it and tried to scam us on our deposit which we disputed and we got most of the exaggeration back. I don’t know how they’re rated so highly, also very rude over email makes me think this is fake.

Those guys are really unprofessional and they will make everything they can to rip you off. They are holding our deposit for 2 months already as they put a list of unfair expenses to dry out the whole deposit. An example of this is charging … More

Very poor customer care. Treating everyone as fraud. Very rude and unprofessional. Arranging viewing the property by themselves and using their spare keys, be careful they are entering the property without current tenants. Finally they … More

Scammers!!! We were advised to pay a holding deposit on a property before any legal paperwork. Unfortunately we trusted this agent only to know that the application was withdrawn once deposit was paid and the deposit was retained without any justified reason. This was an unprofessional way to finalise an agreement. AVOID at all costs !

Very poor customer care. Treating everyone as fraud. Very rude and unprofessional. Arranging viewing the property by themselves and using their spare keys, be careful they are entering the property without current tenants. Finally they locked the property with ERC - extra lock after viewing. Current tenant homeless overnight on the streets under freezing conditions. Please aware this is from Harborne branch

Contacted by Martin and Co and arranged a rental valuation for my property. Organised time off work to be able to show their colleague around my 6 bed house. They cancelled the appointment less than an hour before it was scheduled even though confirming their attendance the morning of the appointment - even mentioning that they may be early to get a feel for the area. I was given a half hearted apology and told that they are only able to now come out a week later to view and was not contacted by them again to book this in. Unprofessional and would not recommend as wasted my time completely.