Unprofessional

They never respond to by inquiries and wasted my time a lot. Useless

Absolutely unprofessional and rude. Very happy I decided not to rent with them at the end. Would not recommend to anyone

‪Everyone AVOID @MACBirmingham !!! See my full review below. They are liars. Service received from Jake was disgusting. We waited 2 weeks after putting an offer on a property only to find out they gave it to someone else!!#martinandco #avoid #badestateagents ‬

stop ripping people off and telling lies

Worst agency ever. This is my first experience with agency in the UK, and I am im shock they are doing such a poor job. I am currently in the UK without and address for over a month and I don't even have the strenght to explain the whole situation.. The point is (based on my experience and other reviews I have seen) don't use this agency if you have other options.

The worst agency ever. Agents irresponsible and have no clue what are they doing at all. Only thing that we needed was to add one more tenant on our current contract. We applied two months ago, paid 500£ a month ago (which is ridiculous amount of money to add one tenant on a contract) and it is not settled yet. We've been in agency at least 5 times, we're calling every other day and every time we get different agent who has no idea what are we talking about. Because of their ignorance my fiancee cannot apply for NIN, cannot make bank account and cannot do anything in this country. When you see Martin & Co I sincerely recommend you to run! Ridiculous!

We have been trying to get viewings on rental properties with Martin & Co and they have messed us around so much. It's a nightmare trying to get a viewing to start with then the majority of those we managed to book got cancelled. We had one viewing that they just didn't turn up to. Today phoned up to confirm a viewing that had been rearranged from a cancelled one yesterday (they phoned to cancel at the time of the viewing when we had already left work and got to the house) and was told they had no record of a viewing being booked. Have had so much time wasted by them.

Would give 0 if I could. Have been a tenant in a rented property for over 2.5 years with these, and there's been a constant catalogue of errors that are frankly laughable. From giving my number to contractors after I've moved out, to taking over a week to fix a boiler and calling about a repair a year after initially reported and fixed (genuinely), they are by far the WORST agency I've ever dealt with. Not at all transparent with fees, ignore emails and even manage to screw up returning deposits by sending too much and asking me to return some. Laughable, nightmare and absolutely thrilled to not have to deal with this company again. AVOID.

Actually no stars at all! From the bunch of lies we were told on our viewing to the length of time for all the repairs.... Our property Manager has been dealing with things fairly well but they do need landlord’s confirmation to do things. We have been massively unlucky with that too! We have been through a ridiculous referencing system, dealt with some impolite members of their staff and the one we assumed is the right person to deal with our offer, gave us all sort of empty promises about the things that were supposed to be done in the house before we move in. I had to report over 10 maintenance issues in week one and they started the maintenance weeks after they were raised. Generally, even if you like a property looking at the photos, check the agency and if it was this particular one, just forget about it. So Disappointed with them 👎👎👎