TENANTS BEWARE I made 5 complaints against Martin & Co with the Property Ombudsman - all 5 were ruled in my favour by the Property Ombudsman with monetary compensation to be paid to me by Martin & Co. The complaints were for poor service and neglecting maintenance repairs. Months later, Scott Haddock (from Martin & Co) illegally entered my apartment with 5 other strangers when I specifically told him in writing not to enter my home in my absence. He instead quoted me a clause in the tenancy agreement (after he conducted the unauthorised viewing) and implied that I MUST allow them access to my home for future tenant viewings and indicated that they will continue to enter my property to conduct viewings when they need to. I am pursuing this with both the police and the council as it is a criminal offence to enter someone's property when they have explicitly told you not to.

Very disorganised on viewings. You arrive on time but asked to wait outside in the cold as they have other “viewings” going on. What’s the point of giving me a time when other viewings are taking place?? … More

Very unprofessional business,We are Ukrainian refugees searching apartment for rent, we travelled from London to see a flat in Birmingham.We called in advance that we coming with a 1 year old child when we arrived Birmingham we also called … More

I had the worst experience ever with Matin&Co, I called them several times to see properties and said that I can pay all the deposit and rent immediately, at that moment the property still available, they took my details and said they will … More

Terrible experience, arrange a viewing with them earlier in the week. Upon day of viewing I called them 1 hour prior to confirm we will be there, the person on the phone thanked us for confirming and said they will be there. Following that, … More

Kept changing viewing dates. I arranged a viewing for Saturday with them, they called shortly after to change … More

Martin and Co in Birmingham are rude, unprofessional, they ignore calls and emails and when you turn up in person they tell you to wait and leave you sitting down long lengths of time. I would never use them again to get a rented place! … More

Martin & Co fails to resolve health threatening issues related to mould, instead pointing you to buying mould treatment sprays and ‘ventilating the apartment’ without the ability to open windows. … More

Absolutely THE worst service estate agents I have ever come across in my life. No hunger to help or provide alternatives to properties no longer advertised. Treat customers like absolute peasants and only intentions clearly is to be paid to … More