Very bad service . No idea about customer service . I have spoken to girl called Georgie she is very rude . she hung up the phone on me !! She refused to give a contact details . Tried to her back she didn’t answer. Never deal with them again. I put the compliment !! Just waiting for apology .

Staff are rather inexperienced

Me and my son my arrangements to view a room and the girl did not turn up, lucky the chaps that live there showed us around, he pointed out some damp which had been dealt with but as still waiting for council sign off was surprised that it was still being advertised, when I came out we phoned them to be told nothing in the calendar, went to speak to them that same day about the problem and was told would get a call back on Monday, Monday came and went called again on Wednesday to be told they would call me back, still no call went up on Friday to put deposit on room and to see what was happening to be told it had been let to someone else, absolutely rubbish service will not be using them again or recommending them to anyone else, by all the comments it seems to be the letting side that is failing

Worst estate agents I’ve ever dealt with. Their estate agent knew nothing about the property they were selling, when I called the office for info they were very uninterested in my questions. We were ready to put and offer in when they called back about my questions but instead dodged my calls and accepted and offer from another buyer and never even contacted us!! Poor service and attitude. Would be very reluctant to go through them for anything.

As useful as foreskin at a circumcision

Absolutely useless

It's a shame it won't let me give zero stars

It's a shame it won't let me give zero stars

Have recently moved out of a rental house that the Southville branch let and managed, I rented the property for 3 years. On the initial viewing we were told all white goods were included. This was incorrect, cue complaint 1 and a refund of the check in fee of £150. The inventory we initially recievied was the check out report from the previous tennants...IE out of date. Eventually recieved the correct version after chasing the agent multiple times. In the first year several repairs were required, most were minor, but still took many weeks and in some cases months to fix. However there was a more major problem with a leaking sewage pipe from a toilet. Although these were not necessarily the fault of the agent I had hoped they would be more proactive in chasing the landlord on my behalf. After providing documented evidence of the waiting times for repairs they did waiver the renewal fee on our contract. Finally when we came to move out we reminded the agent that a fridge/freezer was not included with the property. On the one occasion we were in while C J Hole were conducting a viewing for a potential new tennant we heard them state explicitly that all white goods were included. We obviously corrected them but I can only hope for their sake this was an honest mistake rather than a blatant mis-selling. I'd recommend that if you are renting a property from C J Hole Southville that you use email so you have a record of communication, these were answered pretty quickly. I found that the lettings manager Luke was the only person worth talking to for any rental issues. Also don't be afraid to complain...after threats of taking legal advice from the Citizen's Advice Bureau my repair requests were resolved.

One of the worst property renting experiences ever. Extortionate fees, absolutely no work ethic, never chase up problems in the property - we still have a leak through the ceiling under our shower a month after reporting it with no action taken - and just terrible customer service. They just seem to be a bunch of extremely lazy individuals potentially with too much on their plate but absolutely unable to organise their way out of a paper bag! In summary, id rather hammer nails through my foreskin than use CJ Hole again.