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Reside Bath Limited - Bath

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Reside Bath is amazing. I've got so impressed with their efficiency and kindness. They perefectly walked me through the renting process from the beginning to the end while I was abroad. I received all the supports I needed without any delay. Highly recommended!

5.00 /5

I am from South Korea and new in the UK and in Bath as well. As I recently started my research work at University of Bath and I urgently look for a property to suit my family (wife + 3 yrs boy). I visited numerous property agents in Bath and left my contact details but I felt that they were reluctant to show me available properties for rent as I don't have any credit records in the UK. But, eventually, I met Lisa Franklin at Reside Bath and she showed me available options within my budget and I selected one which I made a tenancy contract. She and her colleague, Toby Martin, helped me a lot before and after the contract signed. On my first day of renting, Lisa was with me to check all inventories and even utility meter readings in the property and she requested the property owner to do additional works as something had not been completed. If you have no experience of a rent in the UK, I strongly recommend Bath Reside at your first choice. I am sure that you will receive immense help from them. They are even available Saturday as well.

Reply from agent

Thank you for sharing your experience, Seokhoon. We're delighted to hear that Lisa and Toby were able to help you find your new home. Welcome to Bath - we're here if you need anything else!

5.00 /5

Amazing experience with Reside. They made everything easy. Especially Chris, he is on hand always and super helpful.

Reply from agent

Your kind words for Chris and our team are greatly appreciated. Thank you for sharing your feedback.

5.00 /5

I highly recommend Reside Bath as a letting agent. Lisa went the extra mile to help us find suitable accommodation even before we got back to the UK, and throughout our 2-year tenancy Toby and Ben were always ready and willing to support us by offering timely responses in a friendly way. Stephanie Bell handled our exit process efficiently and communicated with us clearly during the process. Can think of better customer service than that!

Reply from agent

Hi Connie, we're thrilled to hear about your positive experience with our team! We always strive to provide excellent service. Thank you for your kind words and recommendation!

5.00 /5

A thoroughly professional, friendly and efficient outfit. We moved our properties to Reside from another Bath letting agent nearly 10 years ago, and have been 100% satisfied since. The team works really well together to find the right tenant, and ensure everything runs smoothly thereafter, both for the tenant and landlord. I highly recommend Reside, and look forward to using them for many years to come.

Reply from agent

Dear Camila, thank you for your loyalty over the years and for recognising our team's professionalism and efficiency. We look forward to many more years of looking after your property.

5.00 /5

Amazing service!

Reply from agent

Dear Mari, thank you for your kind words! We are thrilled to hear about your positive experience.

5.00 /5

Fantastic service all round, really friendly service and a huge thank you to Lisa who was brilliant every step of the way. Regular updates and super swift and professional service. Highly recommend to anyone looking to move to the Bath area.

Reply from agent

We're thrilled you enjoyed our service! Lisa will be delighted to hear your kind words. Thank you for recommending us and we hope to assist you again in the future.

5.00 /5

Lisa and the team were super helpful with our move to Bath. We're very happy with our new flat and look forward to making this our new home!

Reply from agent

Dear Benjamin, we're thrilled to hear you had a positive experience with Lisa and our team! Enjoy your new home in Bath. We're here if you need us.

5.00 /5

I never thought I'd find myself leaving a 5 star review for a lettings agent but wow, Reside are absolutely on a different level to anything I've ever experienced over the last 10 years. We rented via Reside from 2022 to 2024, and have had a such a refreshingly positive experience from start to finish. The team genuinely care, and treat their tenants with empathy and professionalism. There was only one mishap in 2 years, whereby an engineer entered our property without our permission due to a miscommunication. Reside could not have been more apologetic and actually donated £100 to a charity of our choice as an apology. Even more importantly they made changes to their internal processes to ensure this mistake never happened ever again, which worked perfectly for the rest of our tenancy. This is an example showing how much this team genuinely cares about doing the right thing. We actually went on to purchase our flat from our landlord, and Reside stepped in as the agent to manage the sale. Here I must acknowledge Toby from Reside, who managed communications between ourselves and the sellers extremely efficiently and professionally. We couldn't have asked for a better experience, especially when things got a little tricky with some negotiation points later down the line. All in all I wouldn't hesitate to recommend Reside to anyone looking for a new home in Bath. Hands down the best experience I have had in 10 years of renting, worlds apart from anything I've experienced before. You will not regret choosing to rent via Reside. Many thanks again to Toby and the wider Reside team, we really appreciate the positive experience we have had from start to finish. All the best ! Amie & Yujing

Reply from agent

Dear Amie & Yujing I am over the moon to hear your kind words! It truly means the world to me to hear that your experience with Reside has been so positive and refreshingly different from what you've encountered in the past. The mishap you mentioned was indeed unfortunate, but we're glad to hear that our response met your expectations. It's very important to us to learn and grow from every experience. Your recommendation means the world to us, and we're so grateful for your support. Knowing you'd recommend Reside so highly is the best compliment we could ask for. We're sending you all our best wishes in your new home; here's to new beginnings and happy memories in your flat! Thank you once again, from all of us here at Reside. Your feedback has truly made our day brighter. 🏡✨ Toby

5.00 /5

Fantastic service all round, really friendly service and a huge thank you to Lisa who was brilliant every step of the way. Regular updates and super swift and professional service. Highly recommend to anyone looking to move to the Bath area.

Reply from agent

We're thrilled you enjoyed our service! Lisa will be delighted to hear your kind words. Thank you for recommending us and we hope to assist you again in the future.

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Address

24 Barton Street, Bath, BA1 1HG, UK, BA1

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