We rented 12a Cleveland Place West, BA15DG with Martin and Co. Following a severe roof leak that wasn’t fixed for 6 weeks, 2 ceilings fell through while my family and I were living there. We couldn’t get through to Martin and Co out of hours number either time. Despite no rent reduction the ceilings were not fixed for months and after having to involve environmental health, who served a notice on the property, we had to leave for our own safety. We haven’t been given our deposit back, without explanation and have had to involve lawyers to get this resolved. I couldn’t imagine a worse example of a property management company and strongly advise people to stay away from this property.

Would not recommend as the treatment of students/tenants is far from satisfactory. Property was not ready for tenants despite postponing date for moving in twice, the house was half decorated with hallway and rooms still needing doing in January. Boiler needed servicing within the first week and agent tried to get tenants to pay for this, until they insisted the agent called the boiler service for confirmation with them present in the office. Rubbish bags and large plastic crates left in garden by previous tenants were not removed despite several requests due to rat risk, - apparently not the agents problem as “he’d asked the cleaners to take them and what more could he do”?!, One of the beds was changed from double to single before moving in without notice and some of the bedroom doors were cracked/split and still not fixed, so all in all a very unsatisfactory start! Communication with agent has been hard work for the tenants and pretty disgraceful with no responsibility taken and the disregard for the tenants due to their ages has been despicable. The agent tried to insist on a lead tenant after moving in, despite that not being in the signed contacts, this had to be refused by parents/guarantors as the agent was persistent. As a parent/guarantee , this has been the poorest tenancy experience with enormous pressure on the students to constantly request fair treatment, several meetings to ask that the property was made good as per contract and safe to live in. The CO2 alarm (gas boiler) floating in the corner with no battery and clearly no power, was supposedly “fine”, according to the agent, until another member of staff from the side office, intervened and insisted that the alarm did indeed need fixing. We will not rent through Martin and Co Bath again and certainly do not recommend to other parents/guarantors sadly.

As students, I would never recommend letting through Martin&Co. Since we moved into the property in September we have felt completely ignored by the agency. We’ve been lied to about the furniture coming with the house and upon questioning we were told it was our problem to sort. When we first moved in there were about 10 different bins in our garden that hadn’t been removed which took them over a month to discard of, as well as a shopping trolley left in our back garden. Matting&co also tried to charge us for the boiler being re-pressurised within our first few days of living there which should’ve been done before we moved into the property. Upon request the agency gave us incorrect information as to whether or not there was a top up meter meaning we paid double the amount for bills for 2 months. When we first viewed the house back in 2021 we were told the house would be painted by the time we moved in. This has still only been partly completed with many failed attempts to finish while we have been present in the property. We were then led to believe it would be completed while we were away for Christmas as they said it would be the least inconvenient time for us, however, it has still not been done. To top all this off, our agent emailed to say there had been an error on our tenancy agreement they gave us to sign and we needed to move out after 10 months rather than 12. Then they said this was so that they could do work on the property and then they said that this was because they needed to tell the new tenants when they could move in. In all of this we have never felt like a priority to Martin&Co. Going through uni as well as dealing with all of this has been incredibly stressful. Do not rent through them if you’re students, they will try and take advantage of you.

Upon a request to move in with my partner the landlord denied the request (no problems we can live elsewhere). But did so with no reason given, knowing this could be a potential case of illigal discrimination, I asked for further explanation and have since been met with a stonewall from Martin and Co. Highly recommend using a more transparent lettings agency to rent with.

I contacted Martin&co in Bath to make an offer on a property, matching the asked amount in the listing. After prompting the agent a few times, she sent me the offer paperwork for the property, I offered the asking price, and the agent informed me in writing that the landlord had accepted the offer and proceeded to send me the paperwork with the agreed tenancy length. I filled in the relevant paperwork and sent it off, satisfied that I had secured the property, and quite relieved that I no longer needed to look for a flat. The property however remained in their active listings, I just thought they had forgotten to take it down. I then received an email the following day telling me that the landlord had accepted another offer. No explanation or apology. I emailed back explaining my disappointment, as I was under the impression that I had secured the property, but never received a reply or explanation. I was however added to their distribution emails advertising other properties (bit of a smack in the face after seeing a prospective tenancy fall through), without my consent, and asked to get removed from that, which I assume they did. I can only assume they received a higher offer and sent it on to the landlord after they had already accepted my offer, which should not have happened especially as my offer had already been accepted in writing.

Awful, avoid avoid avoid.

UPDATE: The review stays, I've got the business right. It seems your employees are not enough honest about it. btw it was a woman on the phone. I wanted to make appointments for viewings but I've been turned down in a rude way. The person on the phone told me I'm not a serious buyer because I did not sell my flat yet, not having the cash in hand... therefore they are not showing me any properties. And to make it even nicer, she offered me their services to sell my flat... thanks but no thanks.

I contacted Martin&co in Bath to make an offer on a property, matching the asked amount in the listing. After prompting the agent a few times, she sent me the offer paperwork for the property, I offered the asking price, and the agent informed me in writing that the landlord had accepted the offer and proceeded to send me the paperwork with the agreed tenancy length. I filled in the relevant paperwork and sent it off, satisfied that I had secured the property, and quite relieved that I no longer needed to look for a flat. The property however remained in their active listings, I just thought they had forgotten to take it down. I then received an email the following day telling me that the landlord had accepted another offer. No explanation or apology. I emailed back explaining my disappointment, as I was under the impression that I had secured the property, but never received a reply or explanation. I was however added to their distribution emails advertising other properties (bit of a smack in the face after seeing a prospective tenancy fall through), without my consent, and asked to get removed from that, which I assume they did. I can only assume they received a higher offer and sent it on to the landlord after they had already accepted my offer, which should not have happened especially as my offer had already been accepted in writing.