Worst letting agent

A terrible letting agent with huge admin and deposit fees and over priced houses. The property we moved into was a mess upon arrival, clearly not having been cleaned after the previous tenants.The grime in the kitchen was disgusting, there were many damaged items, copious weeds and noticeable damp. When we brought up these issues sooner after moving in we were subsequently blamed for each. It took until the exam period near May that they accepted the damp was rising damp due to the house structure and asked builders to attend which caused difficulties when trying to revise. We cleaned the house and left it in a far better state than we found it, buying additional items for the next tenants to use instead of the broken items in the house. Despite this we had almost 1/4 of our deposit withheld.