Have now received the information I asked for, so more stars from me!

The staff were so friendly and welcoming. Moving is always stressful but Martin and Co were organised, profession and helpful. I ended up with a flat to suit my budget and requirements. Thanks for the excellent service.

Very good experience with Martin and Co Basingstoke. Managed to get all paperwork done very quickly when arranging to rent a property. The agents I dealt with - primarily Lindsay, Cloe and Andrew - were all equally knowledgeable of my situation and happy to help out around the clock. All of them were always happy to spend a little extra time to make sure everything was explained properly and their general service and demeanour was very positive.

The Lettings side of Martin & Co have to balance the competing demands of tenants and landlords to achieve a mutually acceptable, and one hopes, a long term arrangement. I have let my property through Martin & Co in Basingstoke for a number of years and from a landlord's point of view, have found little over that time for complaint. The members of the team, including Property management, have been prompt, professional and committed to providing the best solution for tenant and landlord alike. Having used other letting agents in the past in Basingstoke, I can confirm that there are indeed sub-standard operations out there but Martin & Co is not one of them!

Staff are really nice, friendly, and helpful, but don't sign up to the Tenant shop if they offer you the option to. When I signed up I was automatically enrolled with the Tenant shop who are meant to find you good deals on insurance and bills and stuff (i think they must have some kind of business deal with Martins) and they were awful. I found way better offers elsewhere and were kind of snarky when I said I wanted to figure it out on my own. But Martins themselves have always been fantastic and very kind. Without the Tenant shop it would be 5 stars.

Very responsive but words didn't match the facts. I guess no letting company cares too much about tenants just like no law does. Average I would rate Martin&Co