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Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
25.07.2019

We rented a house from Belvoir three years ago and have nothing but good things to say. From picking up the keys to reporting maintenance issues to the check out process that we have just been through. Everyone is truly professional,responsive and friendly. Special shout out to our inventory clerk Jo who made the whole check in and out process run smoothly, we were fully aware of what was required from us when we left the property to ensure we got as much back of our deposit as was possible. Jo was extremely helpful throughout the process and very fair, to the point that we’ve managed to get our whole deposit back. Thanks Belvoir, would highly recommend and would use them again.

Reply from agent

Michelle, thanks for taking the time to write this review. We genuinely do try and do a good job and Jo in particular will be pleased that her efforts have been recognised.

5.00 /5
21.07.2019

My experience with Belvoir has been extremely positive. Since first making contact with Carole, she has been nothing but short of helpful and an extremely useful source of local knowledge. As a first time landlord, her advice and help has been crucial and most welcome. Carole communicated regularly and replied with competence and nothing was ever too much trouble, even on an unexpected visit to the office, dropped everything to sit down with me. I have found working with Belvoir a great company to work with, and Carole is a real asset. Thank you for all of your hard work so far. I would definitely recommend using Belvoir.

Reply from agent

Bik, thanks for taking the time to leave this review. There's so much for a first time landlord to take on board and it's been clear that you have taken Carole's advice. We're very glad that you've been pleased with our efforts.

5.00 /5
21.07.2019
I would definitely recommend

My experience with Belvoir has been extremely positive. Since first making contact with Carole, she has been nothing but short of helpful and an extremely useful source of local knowledge. As a first time landlord, her advice and help has been crucial and most welcome. Carole communicated regularly and replied with competence and nothing was ever too much trouble, even on an unexpected visit to the office, dropped everything to sit down with me. I have found working with Belvoir a great company to work with, and Carole is a real asset. Thank you for all of your hard work so far. I would definitely recommend using Belvoir.

Reply from agent

Bik, thanks for taking the time to leave this review. There\'s so much for a first time landlord to take on board and it\'s been clear that you have taken Carole\'s advice. We\'re very glad that you\'ve been pleased with our efforts.

5.00 /5
19.07.2019
Excellent post sale service

Belvoir have provided outstanding service, particularly at the post sale stage. They were fantastic on updating us on the progress of our purchase as well and found us a much better property than we had intended on buying. They took the time to get to know what we were looking for in a property. All the staff are courteous and a delight to deal with. We highly recommend Belvoir!

Reply from agent

Claire, thanks for taking the time to leave this review. So often it's the "after-sale" efforts which are overlooked and we're glad that our up-dating you was so appreciated. It sounds like we helped in establishing exactly what sort of property you were after as well.

5.00 /5

I have used Belvoir letting in Basingstoke for many years. They are very professional and well advised people. I have relied on their service and have not been disappointed. Especially Carole Archer who has stood out amonst the team for me. Thank you for all your help! 😀😁😉

Reply from agent

Mike, thanks for taking the time to leave this review. We're all pleased when someone acknowledges us in public, but Carole will be especially pleased to get a mention.

5.00 /5

Outstanding customer service from start to finish. The whole sales process from initial meeting (thanks Matthew) to exchange of contracts has taken under 3 months and gone without a hitch. Natalie, our move manager was outstanding, always cheerful with an excellent ‘can-do’ attitude. She kept us informed throughout the whole process liaising with buyers down the chain, solicitors and estate agents so we knew where everyone was, at every stage of the process. Thank you for all your excellent advice and hard work. I would have no hesitation in recommending the Basingstoke Team at Belvoir.

Reply from agent

Jan, thanks for taking the time to leave this review. We're glad that you've been so happy with our endeavours.

5.00 /5

I have had very good service from the team at Belvoir over many years. I would like to give particular thanks to Natalie Painter the Move Manager. Throughout the sale of my flat Natalie has kept me informed at all times about the sale, contacting me at least once a week. She has been in touch with the buyers and their solicitor and with my solicitor. I really appreciated her help in arranging for the contents of the flat to be removed and for contacting the concierge to ensure that this went smoothly. Natalie has been extremely efficient, professional and friendly and my family and I are very grateful to her.and the team at Belvoir

Reply from agent

Liz, we're sorry to see you go; you've been one of our favourite landlords. We're glad to hear that you've been as pleased with the sales team as you were with the lettings department. Natalie was surprised and very pleased to receive the flowers and a lovely card. Best wishes for the future.

5.00 /5

I bought my first home through Belvoir and they were absolutely amazing from start to finish! Natalie was so helpful and kept me updated regularly throughout the whole process. I really am so pleased that the flat I have bought was sold by Belvoir as they made me feel so valued and treated me as an individual. They were not at all pushy and I already know that when I come to sell my flat, I will be using Belvoir. Also a special thanks to Keith who helped me measure up! Thanks again to Belvoir for making my first home purchase a truly special experience.

Reply from agent

Chloe, thanks very much for taking the time to leave this review. It's particularly pleasing to note that you've already decided to use us when it comes to selling! We all hope you enjoy your new home.

5.00 /5

Belvoir handled both our sale and purchase and we were very impressed with the service received. Everything went smoothly and the whole process was less than 3 months from start to finish! We found Natalie did an excellent job in keeping us updated with the sale and purchase progression and tying together the chain. Everyone we dealt with at Belvoir was very professional and friendly. Our house was sold within days of going on the market with Belvoir meaning that we could move ahead quickly with our purchase. The moving in box was a very welcomed touch. Our only negative comment would be that Neale Turk (recommended solicitors) are to be avoided and we would suggest that Belvoir stop recommending them! Thank you again for all of your help, we are delighted with our beautiful new home :)

Reply from agent

Clare, thanks very much for taking the time to leave this review. We're all glad that you've been pleased with our efforts. We continually review our suggestions for solicitors and it varies according to their own workloads. Sadly, we are not always able to determine this accurately and once in a while we get this wrong. We never knowingly suggest a solicitor who will be unable to devote sufficient effort to our clients' needs.

5.00 /5
09.07.2019
Recommended

Belvoir handled both our sale and purchase and we were very impressed with the service received. Everything went smoothly and the whole process was less than 3 months from start to finish! We found Natalie did an excellent job in keeping us updated with the sale and purchase progression and tying together the chain. Everyone we dealt with at Belvoir was very professional and friendly. Our house was sold within days of going on the market with Belvoir meaning that we could move ahead quickly with our purchase. The moving in box was a very welcomed touch. Our only negative comment would be that Neale Turk (recommended solicitors) are to be avoided and we would suggest that Belvoir stop recommending them! Thank you again for all of your help, we are delighted with our beautiful new home :)

Reply from agent

Clare, thanks very much for taking the time to leave this review. We're all glad that you've been pleased with our efforts. We continually review our suggestions for solicitors and it varies according to their own workloads. Sadly, we are not always able to determine this accurately and once in a while we get this wrong. We never knowingly suggest a solicitor who will be unable to devote sufficient effort to our clients' needs.

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure