We honestly cannot fault the service from EweMove Basingstoke, and Mark Holmes who looked after us from the minute the viewing was booked, until move date and beyond. Having booked an appt via the 24hr online chat at 6.30pm Saturday(To my surprise, a real person responding, taking basic info to pass on) I had a courtesy call within 10 mins from Mark, who had read the transcript of the chat, and rang to introduce himself, and tweak the time to suit us better. The valuation process a couple of days later, was simple, set expectations, and gave tips on how to present our 'house' not 'home' for sale, by removing personal stuff so buyers could visualise it as their own. Mark handled everything, from arranging the photo, video and drone shoot 3 days later, to the 2 open days the following week. All we had to do was make the house look lovely, and go out and leave the hard work to him. A Whatsapp group was set up to keep us in the picture and for us to ask anything we wanted, literally whenever we wanted. There were 9 viewings, 4 offers and a very quick acceptance. Mark literally took over from that point. Throughout the process, he was always totally aware of what stage we were at, was constantly on the phone or messaging the Solicitors, other parties/solicitors involved in the chain, and able to keep us calm in the latter stages when there were the inevitable delays or hiccups with searches or other parties. Mark had always said that whatever time we needed to message him, if he could answer straight away, then he would, if not as soon as possible. We really didn't expect literally an 'all hours' service, but sometimes needed to message late evening ready for the next day if we were going to be working. Invariably, we got an answer straight away. There were delays right up to completion due to other parties in the chain, and exchange really was 11th hour, but again, Mark was 'on it', chasing everyone and keeping us in the picture. He really lived through every moment of this move with us, and we had quite a lot of banter & humour along the way to relieve the stress. We always felt like we were his No 1 priority & truly believe if it hadn't been for Marks efforts, chasing up the other parties, this move might never have come to fruition. When comparing this moving experience with previous experiences with High Street or online agencies either as a buyer or seller, there really is no comparision. I would 100% recommend Ewemove as a company - their ethic of looking at what service people actually need and delivering exactly that, rather than the traditional High Street 9-5 service which means they are not available when the normal working person wants them, is priceless. For anyone in the Basingstoke area, if you have Mark Holmes looking after you, you can have every confidence that you will be in very safe hands, knowing that he is keeping things moving in the right direction from day 1 until move date and beyond. Fantastic service. :-)
I can’t recommend Ewe Move enough for their support and professionalism. The entire process was very straightforward, a great experience, thanks extremely responsive and Brad was excellent! We’ll 100% be using EweMove for our next sale and would recommend to friends and family.
I can't sing their praises enough. I have recently purchased a house through Ewemove. They were great with their communication, couldnt help enough just when they were needed. Mark was honest at all times, and was always available when needed. Flippin marvellous, thank you.
Myself and my Partner are extremely happy with the service we received at EweMove. Bradley Archer has been very professional and efficient throughout the whole process. We couldn’t be happier with our purchase, thank you so much!
About to complete our purchase on a property sold through Ewemove. Brad along with the whole team have been fantastic. They provided a personal service, were honest, very accommodating and helpful.
We engaged with EweMove for selling our property because of reading their reviews and seeing that they sold a lot of properties. I have to say, their service is 5-Star. Brad took on the selling of our property completely and organised all viewings, which we had in the first week, of putting our property on the market. He was sensible in his suggestion when it came to agreeing the right price for selling. The house was under offer within a week. Since then the process for selling for us has sailed through with no problems at all. He kept us updated and informed, supported our asks and responded back to us with answers. He kept us posted all the way. We have successfully exchanged now and just waiting for our completion date. I would highly recommend EweMove, they do what they say they will do. An excellent service and worth the fees for selling. Thank you Brad and EweMove.
Absolutely fantastic help, service and support from Mark and his team from start to finish. Excellent communication which is SO helpful in an already stressful process. We had multiple buyers over the asking price which was a fab start. Then, when there were lots of difficulties that cropped up along the way with solicitors problems, our original purchase falling through etc Ewe Move always kept us updated with what was going on and helpful. Right up until we had finally moved I had them at the end of the phone being calm, patient and so helpful. Having bought and sold multiple times, no one was even close to how great Ewe Move were. Thanks so much!
We chose Robert and EWE Move Basingstoke, as we had seen many houses in the area had been for sale with other agents and then after a few months had swapped to EWE Move, then we would see the sold signs soon after. From initial contact Robert was very responsive, and professional. We were given a very detailed report explaining how they ascertain the correct price to list, which you could tell had time and experience put in to it so we decided do use this recommendation. We had 7 viewings in the first 9 days and these were carefully scheduled together so to cause us minimum disturbance. Of these 7 viewings we had 5 offers, 2 of these were above the asking price, we accepted one and 4 weeks later we are now in our new home. The team at EWE move Basingstoke ALWAYS called back and kept us up to speed, they have exceptional knowledge of the area and market and more importantly put the hard work in to get us a great price for our home with practically stress free process. We wish you the best for 2023 thanks again!
I contacted Ewemove in early March for a free valuation and interest in selling my home and was thoroughly impressed with the level of service I received from Grant at the Basingstoke office. Unfortunately I could not go ahead with using Ewemove due to shared ownership processes and a commitment to the housing association, however if this had not been the case I would have proceeded to sell my home through Ewemove and would recommend them to potential sellers.
It has been a real pleasure to deal with EweMove when I purchased my house through them, rented my house through them and finally just sold my house through them. Dealing with Robert for the past nearly 5 years has been amazing and never had a problem. Really professional and would honestly highly recommend to anyone. It has been a pleasure. Thank you very much.
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Grove House, Lutyens Close, Basingstoke and Deane, Hampshire, RG24 8AG, South East, UK, RG24