Victoria provided an excellent service during the selling of our property. Would 100% recommend! A first-class estate agent.

An incredibly frustrating experience all round. We rented a retirement apartment for my father through Barton Ewemove. The processes Ewemove use are all digitally based which does not suit the elderly who prefer to read and sign a document. It was a major inconvenience to get my father to digitally sign the myriad of legal documents that came through on email. The apartment was not ready to move into and we incurred considerable cost and inconvenience making it suitable. The rent was increased by over ten percent after the first six months and whilst we were going through the purchase of another apartment in the same scheme an eviction notice was served on my father so the apartment could be re-let. This caused a huge amount of stress as we were now working to an enforced deadline to get the new apartment, also purchased through Ewemove, suitable for my father to move in to. To top it all off the agent, despite serving an eviction notice several weeks beforehand, failed to cancel the ongoing direct debit and consequently took a payment after he had moved out. It appears that it is now on us to take a 90 year old dementia sufferer to his bank branch to reclaim it. An absolute farce. It is my opinion that if this agency is not equipped to meet the needs of elderly clients then it should not be operating in this market. Just an edit in response. It is not a legal requirement to have tenancy documents digitally signed, a manually signed document is perfectly legal. Evan for tenancies under three years. We purchased the apartment in the same scheme with our solicitor providing manual documents throughout the process, without asking for it, because our solicitor is an independent and knows his clients. The digital signatory requirement is solely a requirement of your company. I would refer you back to my original statement with regards to working in markets unsuited to your model. We were fully aware about the option to purchase, and we made an offer, which was rejected with no counter offer. It is worth noting the apartment in question subsequently had offer which was £5000 lower than the offer made by ourselves, accepted. Market value is only what someone is willing to pay for it.