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The Frost Partnership - Ashford

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Frosts actively supported me in the protracted and sometimes frustrating sale of my father’s house (after probate and in an area a long way from where I now live). They were unfailingly responsive, cheerful and polite throughout the process, including my occasional irritation when things seemed stuck. Alex, in particular, was very obviously experienced and knowledgeable, so he inspired my confidence and trust. He never ducked my awkward questions and he always reacted quickly to any query. When we finally achieved Exchange, his delight was genuine. Jamie (now at Feltham), Amy and later Andy all kept me regularly updated without the need for any nagging on my part, even when the news was gloomy. I can thoroughly recommend them.

Reply from agent

Hi Jane Thank you so much for taking the time to write this glowing review for the Ashford team. We're delighted to hear that the Ashford team were cheerful, polite, proactive and supportive throughout a frustrating sale. We will pass your positive comments on to all concerned and to our senior management team. With best wishes from all at The Frost Partnership

5.00 /5

Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than expected. The initial valuation was carried out by Alex, who has an excellent knowledge of the area, and the subsequent marketing material was of a high standard. After securing a buyer the next few months were fraught with problems which Jamie, Jeremy and the team made far more bearable by keeping me up to date without me having to chase them. The final month of trying to complete the sale was extremely stressful but I felt at all times that the team were trying their absolute best to get me to completion. I'd like to thank them all very much for the wonderful service I received and I wouldn't hesitate to recommend them.

Reply from agent

Thank you so much for taking the time to write this glowing 5* review for the Ashford team. We're sorry to hear that there were difficulties during your sale, but it is great to hear that Alex, Jamie and Jeremy tried to minimise the stress levels for you and gave their absolute best to secure completion. We will pass your lovely comments on to Alex, Jamie and Jeremy, and on to our senior management team. Best wishes from all at The Frost Partnership

5.00 /5

This was the first time that I dealt with Frost Partnership, specifically the Ashford Branch. On my first viewing I met with Harry who showed me around the property in a very eloquent and professional manner. I was very surprised by the level of detail that Harry gave about the property, almost as if he had been living in it. After viewing the property, I asked Harry how long he had been with Frost partnership, and he told me that it was only his second day at the office. I was amazed by how much confidence and passion he showed, and I did not hesitate to tell his manager that Harry has great potential to reach the top someday. I was already quite interested in the property thanks to Harry; however, I arranged a second viewing so that my wife and son could also have a look around the property. Once again it was Harry who came around for the second viewing and he continued to impress with his astute knowledge of the property. My wife and son shared my interest for the property and we were all eager to proceed by making an offer for it. We wish Harry all the best for his career, and I am positive that he will do very well as he seems naturally gifted at his job. After the second viewing, I spoke with Alex White (Harry’s manager) in order to make an offer for the property; I was very happy with how calm and professional Alex was. During the exchange/completion phase I was given frequent updates regarding the status of the property by Alex and other members of the Frost Partnership team. All of them showed great professional flair and they had excellent communication with me throughout the procedure. In addition, Alex was very supportive as he helped me with the mortgage broker, solicitor, surveyor and the service pack team. Thanks to Alex and his team, every part of the procedure moved very swiftly, as Alex kept control over the situation and made sure to inform through every step. Furthermore, I instructed Alex to have keys for the house ready in time for my Wedding Anniversary, as I wanted this house to be a surprise for my wife. Alex worked very hard and showed determination to make this possible; because of his tremendous effort I was able to receive the keys exactly on my wedding anniversary and I was able to pleasantly surprise my wife, who was over the moon. The credit goes to Alex for showing amazing commitment and understanding of the task at hand, he did a fantastic job of making everything come together. All I can say about Alex and his team at Frost Partnership, is that they are very different than all the other Estate Agents. Unlike other estate agents they are not selfish, mean and unprofessional; instead they are extremely helpful and show that they possess a solid understanding about their customer and I would not hesitate to recommend Alex and his team. Finally, I would like Alex to carry on doing a brilliant job and I hope that he retains his team.

Reply from agent

Hi Mahendra, Many thanks for taking the time to write this wonderful 5* review for Alex, Harry and the Ashford team. It is fantastic to hear when our teams do well, and particularly when individuals give exemplary customer service that surpasses expectations. We will pass your comments on to all involved and to our senior management team. Wishing you every happiness in your new home with very best wishes from all at The Frost Partnership

5.00 /5

It was my first time buying a house and the Frost team were super smooth and helpful. I will most likely use them again when it comes to selling it as I've had it a while now and im looking for the next step up the ladder.

5.00 /5

Excellent Service from Alex white and team in Ashford. Made my purchase very easy. I recommend Frost Partnership to anyone buying a property.

Reply from agent

Thank you for your 5* review John, we're delighted to hear that you received excellent customer service from Alex and the Ashford team. We'll pass your comments on to both Alex and our senior management team. Kind regards

5.00 /5

I can’t thank Frost Ashford enough. Really made things easy and understandable for my first property purchase. All very supportive, easily contactable, and friendly to deal with. Alex White was a great help, very professional, knowledgeable and was only ever a phone call or text message away from an answer to any questions or worries that I had. Thank you all, I would highly recommend to anyone who asks. Worthy of a 5-star review and more.

Reply from agent

Hi, Many thanks for taking the time to write this glowing 5 star review for Alex and the Frost Ashford team. We're delighted to hear that you were provided with both a professional and knowledgable property service. We will pass your comments on to both Alex and our senior management team. Withe best wishes from all at The Frost Partnership

5.00 /5

Great service and communication provided by Alex White and Amy Guyett at Frost Partnership in Ashford, Mx. Helped the process along to the end. well recommended, used in the past and will use again in the future. thanks again for all your help

Reply from agent

Hi Helen, Thank you so much for taking the time to write this 5* review for Alex and Amy from the Ashford team. We're delighted to hear that they have been professional and efficient with your property process and that you will be using them again for future properties. We will pass your comments on to all involved. Best wishes from all at the Frost Partnership

5.00 /5

I would definitely recommend Frost to anyone. Leah was really helpful. If we had any issue or question she was always there to help us. Thank you! :)

Reply from agent

Hi Adrian Many thanks for taking the time to post this 5 star review for Leah and the Ashford team. We're delighted Leah provided a professional and helpful service for you. Best wishes from all The Frost Partnership team

5.00 /5
14.05.2019

Posting on behalf of my Mum and Auntie I can’t thank Jacqui Curtbert and Gemma Testa enough on the recent sale of my late Fathers house. They were both so understanding and professional, for what was such a difficult time for my family. I would strongly recommend Frost of Chesham. Thank you both so much. 5 Stars

Reply from agent

Hi Katy Thank you so much for writing this wonderful recommendation on behalf of your Mum and Auntie. It was so lovely to read that both Jacqui and Gemma provided them with a professional yet empathetic property service at such a difficult and upsetting time. We will pass you kind comments on to them both. Best wishes to you and your family from us all.

5.00 /5
03.05.2019

We have nothing but praise for the Frost Partnership (Chalfont st Peter) and would like to single out Anthony Prokopiou as an excellent person to deal with as nothing has been too much trouble. If you are looking for an estate agent that is an absolute pleasure to deal with he is your man. We bought our property through the Frost Partnership but would have been very happy to have sold our property with them. From start to finish they have been excellent. Thank you Anthony

Reply from agent

Hi Kevin, Thank you so much for taking the time to recommend our Chalfont St Peter office and in particular Anthony Prokopiou. We are delighted to read that you received an excellent property service and one which made the whole property transaction a pleasurable experience. We will pass your comments on to both Anthony and our senior management team. Best wishes from all at The Frost Partnership Estate Agents

Contact details
Sales Phone:

01784 244272

Lettings Phone:

01784 244272

Opening hours
Monday-Friday: 09:00 - 18:00 Saturday: 09:00 - 16:00
Address

4 New Parade, Church Road, Ashford, Middlesex, TW15 2UF, South East, UK, TW15

Our Ashford office covers: Ashford, Stanwell, Stanwell Village, Sunbury, Lower Sunbury, Shepperton.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Relocation Agent Network
Royal Institution of Chartered Surveyors
Tenancy Deposit Scheme
OFT Approved Estate Agent Redress Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure