Dear Kevin, Thank you for taking the time to provide some feedback. We are very sorry that you have not been satisfied with the services provided by Hydegate Estates. We can see that our last transaction was some years ago and hope that during the 9 years that we worked together, not all the experiences were bad. We feel we had always found good tenants that looked after your home and paid their rent on time. We understand that with management of a property there are often circumstances that can create friction and we apologise if you felt that there were areas where we did not meet your expectations. We wish you the best of luck with all your future endeavours.