Prompt, efficient and friendly.

Alice Carrik was brilliant. Very friendly, helpful and very prompt. I wish all agents were like this. A credit to Thorgills training and commitment to staff. Well done.

Great Service

Thorgills has offered great service throughout my tenancy from the viewings to the check-out processes. Very fast, accurate, systematic and efficient.

Great, proactive, professional service

I have been extremely impressed by the team at Thorgills Brentford, led by Sean Barret. Not only did they proactively approach us about marketing our property, they made great efforts in the tenant search, showing more prospective tenants round the property than all the other agents combined, keeping us abreast of updates as and when they happened. This proactivity ultimately led to them sourcing our new tenants, which were exactly the sort of tenants we were hoping for. We are really impressed so far, and hope to continue to be delighted by Thorgills as we move through the tenancy contract with our new tenants......

Leon is very polite and professional. He understands the customer requirements and accordingly tries to help them.

Amazing agent

He was a great guy and helped me to get the flat that i want i a very short period of time.

Customer service

Rachel is always really prompt and helpful which means all issues get turned round quickly. Hopefully this makes my tenants happy too!

A fast efficient rental service

Alice has worked with us to handle the admin for the rental of our property. She has done this quickly and efficiently, and Thorgills have taken just 4 weeks from appointing them to having a tenant move in. The only item we were unhappy about was the quality of the cleaning. We raised this with Alice and she addressed it to our satisfaction within 24 hours, which is a level of responsiveness that is hard to beat. In all respects we have been very pleased with the service Thorgills have provided, and would recommend them to both landlords and tenants. Andrew W

Professional but caring as well as discerning to assist first time Landlord

Thank you Thorgills for assisting me as a first time Landlord. From helping me find tenants in a record time right up to assisting and advising me on the retaining of part of the deposit due to tenants negligence and breakage. Rachel Webb from the Brentford branch has been assisting me and I found the staff professional and well acquainted with both the market and the procedures involved to deal with difficult tenants. Thank you very much and look forward to you marketing my property again.

Good communication and very poliet

Helping Landlords Help Tenants

Rachel Webb recently got in touch with me with a request from my tenant for additional furniture to my property. Being new to this landlord game, I was picturing a whole heap of hassle and timewasting, but Rachel made everything painless by quickly offering me simple, affordable options and arranging everything with the tenant on my behalf. The query was resolved with a quick phone call and an email within the hour. Rachel's speed and efficiency was very much appreciated (especially when I am myself, at work) and I look forward to working with her again in the future.