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Maddisons Residential

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Highly recommend. The whole team at Maddisons provide you with all the knowledge advice and support you could need when selling your house. Exceptional care and professionalism throughout. Thank you!

Reply from agent

David thank you! Such a pleasure to read such a wonderful testimonial and I know the team are always so grateful for the feedback! Very best wishes to you and thank you again.

5.00 /5
23.11.2022
Sale of Tunbridge Wells home

I would not normally leave 5 star reviews but it's difficult to find fault with the team at Maddisions. The. response time to the initial enquiry was outstanding and for me showed a local company who wanted your business and played to their strengths Vs national estate agent brands , whose structure is to contact you via a centralised appointment booking team 24hrs + later. The suggested going to market strategy was clear and marketed the property immediately rather than suggestions of testing the water that other agents presented and the subsequent presentation of the property video tour were excellent. Advice on how to dress the house , organising block viewings all happened seamlessly . At some key points of the sale progression negotiation. between buyer and seller was guided expertly and to top it off a lovely team of people to deal with. Thanks for the help and in this case local seems best!

Reply from agent

Hi Ross, with many thanks for this incredible review. I cant tell you what it means to us as a team to have our efforts recognised. We have very clear processes and procedures here and we work tirelessly to ensure that we provide an outstanding service across all elements of the business - from initial valuation through to completion. The team will be thrilled to hear that each part they played made a difference, so thank you again for taking the time to write to us. Very best wishes from us all!

5.00 /5
Reply from agent

Thank you so much for the 5 star rating Dave! Very appreciated. Best wishes from us all.

5.00 /5

I would not hesitate using Maddisons Residential again. From the initial meeting to the final sale they were a pleasure to deal with. With a team in place to support you during each phase it made communication easier and the responsive rate was impressive. Our sale process failed to proceed three times due to chains collapsing and whilst I was pulling my hair out, Deborah and the team remained calm; kept telling me to hold my nerve and reassured me along the way. As our sale was linked to our purchase of a new build I needed to ensure we did not miss our exchange deadline. But I shouldn’t have worried as I had the best team on my side and it all went through in the end. I was also reassured as the developer gave me some leeway as they remarked: “if Maddisons are your agent we know it’s all in hand”. Thanks again and the support from the whole team was greatly appreciated!

Reply from agent

Hi Gus - what a fabulous testimonial to read. Yours was not an easy sale but we got there in the end! You were a pleasure to work for and we are so thrilled you felt well looked after. We do indeed have an amazing team at Maddisons! Wishing you all the very best and thank you again for entrusting us with your sale. Best wishes from us all!

5.00 /5

Simon at Maddison's is professional, knowledgeable and has helped me from start to finish get into my rental property. It ran through seamlessly and when I went in to the branch to sign papers, I found all the staff very friendly and welcoming. I cannot recommend Maddison's and Simon enough.

Reply from agent

Thank you so much for this amazing review. So delighted to hear you have been happy with our Lettings service! Many thanks again for taking the time to provide a testimonial - it really does mean so much to us all. Very best wishes!

5.00 /5

The team at Maddisons have consistently delivered an outstanding service during all of my interactions with them. Estate agents should take a leaf from their book and I can't thank James enough for his partnership throughout our search here in Tunbridge Wells. I highly recommend Maddisons if you are seeking a tailored, personal experience during your search for 'the one'.

Reply from agent

Wow Abi - thank you so much for this. Delighted to hear how happy you have been - it has been a pleasure working with you as well!

5.00 /5

5* star exceptional service from start to finish. I have now had the pleasure of buying and selling twice with Maddisons and I cannot recommend them highly enough. If you are looking for a professional, efficient, knowledgeable, hardworking and caring estate agent then look no further. From start to finish the attention to detail is second to none. Each member of staff has their own role within the company, therefore, at each stage the process is seamless and handled with complete competence. You are never kept in the dark with weekly updates as a minimum. My recent purchase I can honestly say without Jane (sales support manager) and Deborah's (owner) expertise the sale/chain would have collapsed. They managed to negotiate an agreement between all parties (there were several!) that we never thought was possible. We are now in our dream property. Maddisons think outside of the box, are adaptable and are, without doubt, truly brilliant! An absolute pleasure to deal with. Thank you to the WHOLE team from start to finish.

Reply from agent

Thank you Tiny! We love working for you and so happy to have been able to help you buy as well as sell this time! Come and see us soon... Best wishes to you as always.

5.00 /5
16.08.2022
Would definitely recommend

The whole team at Maddisons made selling our family home as smooth as possible. They were excellent at giving feedback, liaising with the buyers and achieved a great price. We have no hesitation in recommending them.

Reply from agent

Thank you so much Joanna for this fabulous feedback - it really means the world to us to hear you were happy with the servie you received fro us! Wishing you all the very best!

5.00 /5

Since the very beginning of our relationship with Maddisons, we have experienced an excellent service, from a friendly, professional and honest company. Thank you James and your team,you have been wonderful. From Patricia and David

Reply from agent

Thank you, Patricia - we absolutely love being able to look after you both and hope that you will stay as tenants with us for many years to come !

5.00 /5

Thank you SO very much for all your time, help and invaluable advice over the last couple of months in my search. I’m writing to let you know I have actually had my offer accepted on another property today, but honestly I was so very impressed with your quality of care and professionalism that if I could have bought by agency alone, it would be you and I will definitely be recommending you to friends.

Reply from agent

Hi Laura .. thank you for your lovely words. We wish we'd been able to find you the property ourselves and certainly wish you every success and the smoothest of purchases. We look forward to welcoming you down to Tunbridge Wells very soon !

Contact details
Sales Phone:

01892 514100

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:30
Address

18 The Pantiles, Tunbridge Wells, Kent , TN2 5TN, South East, UK

When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.

Our team

Deborah Richards

Managing Partner

James Richards

Lettings Director

Emma Bennett

Operations Director

Milly Stedman

Sales Progression Manager

Sinead McCurry

Client Partner

Vicky Monaghan

Client Partner

Jane Lewis

Sales Support Manager

Brea

Office Manager

Lisa Lidgey

Client Partner

Karen Galpin

Sales Director

Angela Mulgrew

Property Marketing Coordinator

Caroline Banes

Lettings Coordinator / Property Manager

Muge Turner

Client Partner

Lora Grogan

Property Marketing Coordinator

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Email / E-shot
Floor Plan
For Sale / To Let Board
Professional Photos
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display