I have used SB Living to let my house for several years. Initially I was unsure. I had spoken to several agents and I was totally confused which one to choose. However, I am so glad I opted for SB Living. I am just a small fish in a big pond when considering SB Living deal with much bigger land lords with many houses. Yet any time I speak to them they make me feel as if I am the only person they are working with. My house has been let continuously for many years now despite changes in tenants. All laws and regulations are adhered to and I am consulted fully regarding any repair work. Two years ago I even used their recommended builders to do extension in my own house. I am so glad I opted for SB Living all those years ago.
Anyone that is considering using a letting agency needs to use these guys!! Exceptional service from start to finish. There are two sides of this business and I have had the pleasure of dealing with both sides! SB Living & Renew Property. I required a rental valuation and delightfully established they could also help with a quotation for my property rewiring. They were almost a thousand pounds cheaper than my previous quote!!! The standard of work conducted was impeccable. Karl Johnson from SB Living initially visited to conduct a valuation of my property. Not only did Karl have excellent local knowledge from a market value perspective, he also gave me some additional valuable advice. This ensured I would find the right tenant, saving me a great deal of time and money in the long run. I felt that Karl genuinely cared about my long terms plans not just "finding a tenant for a quick fee" like some agencies do. It was through this initial conversation that I established the other side of the business. Karl kindly arranged for an electrician to conduct a valuation for the rewiring work. This is above an beyond Karl's job description but that is the level of service you will get from this company! Scott, the electrician, arrived to carry out the survey for the electrical work. He warned me of the mess that this type of work could cause and the decorating that could be required afterwards. I can't stress enough that he did a truly amazing job with unbelievable limited damage to the walls. He far exceeded any expectation he had initially set out. Just brilliant !! If this wasn't good enough (and it would have been) there is more... Simon Bland, a Director and Shareholder for SB Living, kept me up to speed with the progression of the electrical work at each stage. I mentioned early that these guys go above and beyond, another example of this was a phone call I received from Simon. This was to inform me they had been to buy a special glass drill that was required to limit any damage to the kitchen tiles. Scott had previously warned me they may have to remove some tiles. So to hear they had purchased a special drill and I was not charged extra for this service, was just another example of this company genuinely caring about my property like it was their own! The work was carried out to the highest standard! In addition to this, as delightfully mentioned earlier, there was very limited damage done during the rewiring, the walls were left fully repaired and the whole house cleaned to an excellent standard. I have one very happy tenant too!
SBLiving are the most unhelpful estate agents i've ever encountered. The rate of rent is extortionate for the what they actually provide. They failed to tell us that no appliances would be included in the price of rent, and when the washing machine broke due to their lack of maintenance on the appliance, they had the audacity to make us pay for the call out, even though it's clear that the £14k they received from us for the year didn't improve the quality of the house once. Would not recommend in the slightest.
Take all the hassle out of letting. Good credit checking and reference checks for peace of mind. Very proactive and little void periods in my properties.
Never have I experienced such a company as SBliving. This agency is by far the worst I have rented from in all my years of letting. A dreadful selection of properties, the worst maintenance service in Leeds and the most greedy, non-empathetic company directors I have ever known. They systematically go out of their way to take advantage of students. Once you've signed over your deposit don't expect to see it back despite everything being in check. The general staff are reasonable folk but the two directors less so. They're miserable and unattentive, zero passion for taking care of the tenants they are supposed to help, and only set on making a profit. A truly terrible experience and a truly terrible agency to sign up with. Avoid, avoid, avoid.
We purchased a property through SB Living and wanted to provide a review based on our experience as we were in contact with the team on a regular basis. We had most contact with Simon, who was always on top of the detail, very efficient, responsive and considerate throughout and basically made our purchase as straightforward as possible. We are very grateful to all the team at SB Living who were always professional, polite; they have gone above and beyond to be helpful and we would highly recommend their services.
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