Second time I've had an appalling experience with Robsons. Recent one was when I phoned to book an appointment to view a property on Linden Avenue, Ruislip, Middlesex HA4 but the estate agent never called back to say if the owner would allow buyers who don't have offers on there property yet. On top of it, before ending the call I did ask if he had my number and he said it's recorded from the call. When I prompted for his name he cut the phone off!! Awful and frustrating experiences with unprofessional customer experience.
Reply from agent
Dear Bhavisha
I am sorry to hear that you have had a poor experience with our office. We are currently inundated with requests from applicants in positions ranging from ‘not on market/on market but no offer agreed/under offer’ alongside; ‘first time buyers/no chain buyers and investors’. The volume of the calls that we are receiving is unprecedented due to the stamp duty incentive offered by the government recently. We are doing our very best to speak to everyone but it can sometimes be difficult and in some cases we have to prioritise. I can confirm that Linden Avenue in particular and a vast number of our properties will only accept viewings from parties that have sold or can proceed immediately and I can offer my sincere apology for the fact that you were not called back. My name is Daniel Young and I am the office Partner at Pinner and if you are still happy to work with us, I would kindly suggest that as soon as you have an acceptable offer on your home, please call or email me directly ( daniel.young@robsonsweb.com ) and I will make sure that you are helped by my team.
If you wish to discuss further please do call me on 0208 866 8083.
Best Wishes
Dan
