Hi Rebecca, Thank you for your review, we very much appreciate it. We of course are always working hard to improve our customer service and aim to have this at the forefront of our minds. Many thanks, Charlotte

Thank you for your kind review! We’re glad you had a great experience with our team, especially Liz Kevern. We hope that LLco can assist you in the future as well.

We are glad that LHW could provide you help. Please reach out if Lang Llewellyn & Co can be of assistance

Morning Matthew, I am more than happy to discuss these issues with you directly. We absolutely appreciate that you had an issue with WIFI during your tenancy and my team did work hard to get the issue sorted including supplying dongles and troubleshooting with BT at the property. We did refund you the amount that you paid monthly for the Internet package. We did do a check out when you vacated and found cleaning issues, and you do have a chance to query this with us and via the DPS. If you would like to discuss with me do not hesitate to email sl@lewishaughtonwills.com

Thank you for your google review and all feedback in appreciated and please accept my apologise for the delay in replying. We sincerely apologise for the inconvenience caused by the last-minute cancellation of your property viewing. We understand how frustrating this must have been, we had received many enquiries on the property in questions and we had a number of viewings booked in on the day you were due to view the property. I apologise there seem to be some confusion we did have to cancel the viewing as the landlord has found their own tenants which was outside our control, and we did not want people to view the property knowing that the landlord an accepted an tenant for the property. We do not cancel viewings due to people having children. I have contacted you direct but if you would like to email me charlotte@llcoproperty.com

We are truly sorry for the delay in responding, and we are sorry to hear about the issues you experienced during your time renting with Lang Llewellyn & Co. We sincerely apologise for the confusion on the day you moved in. We did cover the cost of the hotel due to the error. We understand how frustrating it must have been to deal with broken items in the property. We recognise that items can sometimes break within a property, which is why we have a trained and dedicated team in place to address maintenance issues as quickly as possible. While some delays, such as contractors’ availability, were unfortunately outside of our control, we are committed to resolving issues efficiently. We do deeply care about our tenants' letting experience, which is why we invest in our maintenance reporting app and staff training to improve our service. We sincerely apologise for any inconvenience these matters caused and appreciate your feedback. If there is anything further, we can do to assist, please do not hesitate to get in touch with me directly at Charlotte@llcoproperty.com and I have contacted you direct on the concerns you have raised.

Thank you for your review, and please accept my apologies for the delay in responding. I have also reached out to you directly. I also want to assure you that our landlord is very hands-on and takes great pride in looking after both the property and our tenants. I sincerely apologise for the inconveniences you have faced during your tenancy. We do find that maintenance issues occur at the property, so we do invest in training and technology to ensure that issues are dealt with as quickly as possible. We request that all contractors contact tenants directly to gain access to the property when fixing issues tenants have informed us of. However, we do find that a contractor will contact one person in the group, and if they give permission for access, they might not inform the rest of the group. We have strengthened our agreement with the contractors regarding notifying tenants to access, and we have brought this to the attention of the landlord and asked him to make sure to get his contractors to notify all tenants on access. The garage roof issue was unforeseeable due to the strong winds, but the landlord organised the necessary repairs as quickly as possible to ensure your safety and comfort. As for the lock replacement on the first external door, the group requested this, and the landlord promptly agreed and arranged for the work to be done. As for the misdirected emails, I apologise for the confusion and inconvenience caused. There was a tenant swap during the tenancy, and they did receive some notifications about contractor visits. We updated this information as soon as possible. We greatly value your feedback and are committed to improving our services. If you have any further concerns or suggestions, please do not hesitate to reach out to me on charlotte@llcoproperty.com Thank you for your patience and understanding.

Thank you Hattie, we appreciate that this has been a very stressful time for a lot of people. In January we received 5000 enquiries alone for student property which makes our jobs incredibly challenging. We do our best to find everyone accommodation but unfortunately we cannot help everyone. I am happy for you to email me direct to discuss any issues you faced - sophie@llcoproperty.com