Hi Shannon, Thank you for sharing your feedback. We would like to clarify that the £60 dispute fee is refundable unless the adjudicator fully upholds all the charges raised by the letting agent or landlord. If there is any reduction in the charges, even a small one, the fee is either refunded to the tenant or deducted from the final amount owed. The dispute fee is in place to help prevent frivolous or unfounded claims where the charges are deemed reasonable and justified. In your situation, it appears that the charges were automatically accepted due to a lack of response within the given timeframe. Please note that multiple notifications were sent before any automatic acceptance or debt recovery process begun. If you would like to discuss your case in more detail, our team would be happy to review it further with you. Please contact us on hello@reposit.co.uk. Kind regards, Reposit Customer Support Team

Hi Ross, We’re sorry to hear that you feel dissatisfied with your experience, and we’d like to clarify a few key points about how Reposit works to ensure fairness for both tenants and landlords. Reposit is an FCA authorised business offering a legal and transparent alternative to traditional cash deposits. Our service includes a structured dispute resolution process overseen by an independent third-party adjudicator, who assess all evidence fairly from both sides before reaching a decision. Reposit is not at all involved in the decision making process when a dispute is raised. All tenants have the right to dispute any charge made against them. We give every tenant a clear opportunity to respond to proposed charges within a set timeframe. If a tenant disagrees with the charges, they can raise a formal dispute, and the case is passed to our independent adjudication provider (The Dispute Service). This process ensures that evidence is reviewed impartially, and a decision is made based on facts, not assumptions. The £60 dispute fee is fully refundable if the adjudicator finds even partial fault with the landlord’s claim. This fee is not designed to penalise tenants but to discourage frivolous disputes and ensure the adjudication system is used responsibly. This policy is clearly outlined in our terms and conditions. With regard to our annual fee, Reposit is not a traditional deposit scheme. We offer tenants a lower upfront alternative to paying five weeks’ rent as a cash deposit. The annual fee helps maintain the protection that Reposit offers for the duration of the tenancy, which many tenants find preferable to tying up hundreds or even thousands of pounds. Finally, please note that we take accusations about fake reviews very seriously. All of our public reviews are left by verified users and like any regulated business, we are subject to oversight and compliance checks to ensure honesty and fairness in our operations. We understand that dealing with end of tenancy charges can be stressful, but we’re committed to providing a fair and transparent process for all parties. If you’d like us to review your specific case again or clarify the adjudicator’s findings, please feel free to reach out to our support team directly on hello@reposit.co.uk Kind regards, Reposit Customer Support Team

Hi Paul, I'm sorry that you found the application process difficult, unfortunately when we receive so much interest in a rental property we aren't able to carry out mass viewings, therefore we have to ask people to submit applications prior so we can vet accordingly and in this case had many applications submitted and viewings booked in. Apologies that we werent able to facilitate your viewing on this occasion

Hi Hannah, Thanks for your feedback. Following receipt of your email, we promptly reached out to the letting agent to request either the most recent tenancy agreement for the Reposit or the original tenancy agreement for the Reposit that clearly outlines the guarantor's ongoing obligations, regardless of any renewal. I also communicated that we would remove your details from the Reposit account should the agent fail to provide the necessary documentation. This was further reiterated via live chat. We understand that you are dissatisfied with our process. However, as previously explained, we are not able to discharge our legal obligation to seek recovery of the guarantor's debt on behalf of the letting agent, without first verifying that the guarantor's obligations have ended. Once we have confirmed which obligations are owed and by whom, we will follow up with you accordingly. Regarding the £60 fee to dispute charges, it is refundable unless the independent adjudicator wholly agrees with the charges raised by the letting agent/landlord. Should there be any discrepancy whatsoever, even just a small amount, the dispute fee will either be refunded to the tenant or deducted from the charges. The fee serves to dissuade any frivolous disputes where the charges raised by your letting agent/landlord are reasonable and justified. If you need further assistance, please contact our support team on Hello@reposit.co.uk. Kind regards, Reposit Customer Support Team