Broken software, unethical billing, terrible support. The product didn't work, they refused to refund, then kept charging me after I cancelled. When I raised my legal rights, their rep Aidan just copy-pasted the same response. Currently disputing with my bank. Avoid.

Avoid - Zero Transparency and Predatory Fees Stay far away from Reposit and opt for a proper government-approved deposit scheme instead. After my tenancy ended, they charged me £400 for alleged cleaning and redecoration costs, yet when I requested proof, receipts, or any breakdown of what this money was actually spent on, they had absolutely nothing to provide. It feels like they simply invent these charges once you've moved out to extract as much money as possible from tenants, with zero accountability or evidence to back up their claims. The dispute process is equally exploitative. To challenge any charges, you have to pay £60 just to submit a message through their website portal. This "pay to complain" model creates a barrier that discourages tenants from disputing bogus fees, making it clear they prioritize profit over fairness. Paying that final amount felt completely wrong given the total lack of transparency. Reposit operates like a scam setup rather than a legitimate deposit protection service. Protect yourself from this stress and potential financial loss by choosing a traditional deposit scheme where your money is actually protected and you don't have to pay extra just to question unfair charges.

Scum company. Not sure what the adjudicators do for a living, but some of the move-out charges we were hit with were absolutely extortionate. I’m talking 10x standard rates. We provided loads of evidence — links, screenshots, actual prices showing how much items really cost — and Reposit still sided with the landlord. They’ll “reduce” charges but only down to 5x or 6x the real cost, like that’s reasonable. It honestly feels like landlords and letting agents know exactly how this works and just inflate prices like crazy because they know Reposit will still approve it. £110 for four light bulbs, reduced to £60. Absolute joke. When you dispute the charges, if you put a figure lower than a certain percentage, the system literally suggests you raise it so it’s more likely to be accepted by the landlord. That alone tells you everything. The whole thing is clearly set up in the landlord/agent’s favour. I know at least 10 different people/couples that have had bad dealing with this company. This system is being used by letting agents to scam people out of money. Just pay a normal deposit — don’t deal with this scum company.

My experience with Reposit Group has been deeply troubling and highly distressing. The company presents itself as a “no-deposit” alternative, but in reality, this appears to be a system designed to gain access to customers’ bank details from the outset and later impose disputed charges without proper transparency or due process. In my case, Reposit took my bank details at the beginning of the tenancy and obtained consent through a complex and unclear online process. Toward the end of the tenancy, they raised what I believe to be unreasonable and unjustified charges and withdrew £1,800 directly from my bank account without my prior knowledge or agreement. Despite this, they are still attempting to recover additional funds and have escalated the matter by passing my details to a recovery agency, creating further stress and financial pressure. At my previous property, a toilet pipe leak caused damage to my household items. I informed the relevant parties including landlord and replaced damaged items at my own cost, providing receipts as evidence. However, they refused any compensation and advised that I must pursue legal action to recover my losses—while they themselves removed money from my account without going through any comparable legal process. This double standard is extremely concerning. The company’s operations lack transparency. There is no clear contact telephone number, no easily identifiable physical address, and communication is limited to email responses that are often delayed and unprofessional. This makes it very difficult for customers to resolve disputes fairly or promptly. Based on my experience, I would strongly caution others to carefully review Reposit’s terms and conditions and their digital process before engaging with this company. What is marketed as a convenient alternative to a traditional deposit can, in practice, leave tenants feeling trapped, powerless, and financially exposed.

STAY AWAY! DO NOT USE THIS COMPANY Awful company. Now they are threatening CCJ’s and solicitors for £60! I couldn’t live in the property as it was so uninhabitable. They had a full months rent out of me and my weeks deposit and I couldn’t live in the property! Claiming their terms and conditions mean they can treat you this way! DISGUSTING COMPANY.

Extremely Unfair Experience With Reposit – TENANTS BEWARE! PLEASE NOTE: If you experience the same unfairness that I did, I STRONGLY recommend reporting it to the Property Ombudsman and relevant Redress Scheme. These bodies investigate procedural unfairness, and the only way companies are held accountable is when tenants file complaints. It doesn’t change your individual outcome, but it helps expose patterns of tenant mistreatment and can lead to systemic change. I used Reposit instead of a traditional deposit scheme because my landlord required it, and my experience has been extremely disappointing and unfair. Despite providing clear, time-stamped video evidence, a key return form signed by staff, email proof I reported and fixed smoke alarm issues, and proof I requested a checkout inspection five times, Reposit’s adjudication process ignored almost all my evidence. Their rules only accept landlord-produced “checkout reports” and treat tenant videos and photos as “unverified”, which means the system is stacked in favour of landlords. Even when the landlord ignored all of my checkout inspection requests, the adjudicator still relied solely on the landlord’s documents. The process did not feel impartial or balanced. As a tenant, I felt dismissed, powerless, and unfairly penalised despite acting in good faith throughout my tenancy. Also, a major RED FLAG appeared even before the decision was made: Reposit emailed me telling me to “prepare to pay” the landlord’s charges and outlining in detail the maximum amount I could owe. The tone of that message felt heavily landlord-favouring, especially since it didn’t mention anything about what would happen if my evidence was stronger or if I was not liable. At the time, this made me worry the process was not as neutral as advertised, and unfortunately the adjudication outcome confirmed those concerns (see the pictures attached of that email). I strongly advise tenants to be CAUTIOUS: Reposit is a private company, NOT a government deposit scheme, and their adjudication rules heavily favour landlords. If you are required to use Reposit, document EVERYTHING and be aware that your own evidence may not be even considered. REMEMBER, Reposit is not a government scheme. It is a for-profit private business, backed by investors. Its financial model depends on: charging tenants a fee instead of a deposit, charging landlords a subscription, protecting landlords against loss. Landlords choose Reposit, they bring business paying for Reposit subscriptions, tenants only pay once, so Reposit doesn’t need to keep them happy. This means there is a commercial incentive to keep landlords satisfied so they keep choosing Reposit for future properties. This creates a structural bias, even if nobody explicitly says “favour the landlord”. The entire system is built in a way that structurally benefits landlords, the rules make it easier for them to win disputes and tenants’ evidence is often treated more strictly, and “technicalities” favour their clients. Reposit is not motivated to highlight tenant-friendly outcomes. So, saying this they have their own commercial interests, and now I understand why many landlords and agents encourage tenants to opt for the Reposit option, as they can make charges up because they know they have won the battle if you fall in the trap of choosing this company over a traditional deposit scheme. Oh and the £60 they charge for a "dispute" is a complete SCAM and smoking mirror, making you believe they're impartial, because they already know they have to keep their client (landlord) happy and all your evidence is going to be automatically dismissed, so say goodbye to your "refundable" £60 too. They are not neutral in the same way government-backed schemes are.

PATHETIC RESPONSE TO MY COMPLAINT AND EXCUSE TO COVER THEIR APPALLING CORRUPT BUSINESS They have responded to my earlier review with a pathetic excuse. The photos I showed of the flat show that the place was uninhabitable from day one! I could not live in this flat so the landlord had a full months rent and a weeks deposit. Yes the landlord had requested a cleaning fee from me of £60 which I have refused obviously!! But Reposit equally demanded £60 to dispute my case which I have said from the outset is unfair and I am not willing to pay anymore for this disgusting property. They are now threatening CCJ’s if I don’t pay the £60. DISGRACEFUL

Do not use this company. They do not help you at the end of a tenancy. They are completely on landlords side. I took a room in a house share (1 other person who I never saw) from seeing photos only as I was in Belfast. I moved out of a property within less than 1 month as it was disgusting and uninhabitable. I suffered an injury on a rusty, badly broken tap. The landlord accepted me terminating the tenancy early but is now trying to claim for cleaning and mattress steam. The first 4 photos are the disgusting state it was in and the rusty broken tap and the other 3 the bedroom as I left it Decide for yourselves who is right and wrong! I am quite happy to discuss this in court I DID NOTIFY YOU THAT I WAS NOT ACCEPTING ANY CHARGES WITHIN THE CORRECT TIMEFRAME BUT YOU INSIST ON ME PAYING £60 TO DISPUTE IT WHICH I REFUSE TO DO!!!!!! SHOCKING SERVICE AND THE PUBLIC NEED TO BE AWARE!!!

Absolutely appalling! Trying to charge me £1833 in illegal end of tenancy fees 4 months after I moved out of the property, and then trying to make me pay £60 within 7 days (the 7 days before payday coincidentally) just for the chance to dispute it is an absolute joke. The communication has been dreadful and entirely unhelpful. I have an ongoing case with the Property Ombudsman regarding the charges, but they are still pursuing the money I allegedly owe, and had threatened legal action (I owe nothing, the charges made against me are entirely unfair and unjustified, as the check in inventory comments on everything I have tried to be charged for before I even moved in). They also failed to add my housemate to the policy and didn't send me any correspondence about this, so he now has no liability for any of these charges despite living there for nearly a year. Sort yourselves out and stop ripping off the people who have nothing. Disgusting.

Unfair and untransparent – avoid if you’re a guarantor or tenant I’m the father and guarantor of a former tenant whose flat became uninhabitable after flooding. The landlord’s agents told everyone to vacate and promised reimbursement for hotel costs. When that never happened, my son deducted the cost (£358) from his rent — after informing the agent, who agreed this was reasonable. Reposit later treated this as “unpaid rent” and used their so-called independent adjudicator, HF Resolution Ltd, whose directors have landlord business ties. They refused to name the adjudicator, citing “data protection,” which is absurd. Despite clear proof the building was evacuated, the case went against the tenant on the basis that he had not proved that the property was uninhabitable — and Reposit then took £358 from my bank card without consent. A completely opaque and biased process. Tenants and guarantors are far better off with a proper government-backed deposit scheme. Added after Reposit’s response: Unsurprisingly, Reposit now suggest that the rent was due because the landlord did not accept the withholding. But that is not why the adjudicator found against the tenant. The adjudicator’s decision stated: “While it has been acknowledged that some flooding occurred during the tenancy, … without any evidence showing the property was deemed uninhabitable, the tenant remains responsible for the full rent.” Habitability was never in dispute — the landlord’s own agents instructed all tenants to vacate and find temporary accommodation. Reposit’s claim that they had no control over the decision is plainly wrong: Reposit chose the adjudicator, a company with strong landlord ties and every incentive to find in favour of landlords. As to their point that “no evidence was provided that the landlord accepted the deduction,” this was in fact argued — and the landlord never sought payment after being told of the deduction. The adjudicator didn’t even mention this, proving how flawed the reasoning was Consumers deserve honesty and transparency. Reposit’s attempt to rewrite the facts of this case only reinforces why their process should be treated with caution