Denise Latham is smart, imbued with common sense and fairness. She has a sense of proportion and humour, and navigates well between all the different parties, ensuring that what can often be high tension and complex is smooth and everyone ends up feeling "good" and valued. Well done! I doubt we will ever be back to renting in Bath, but I would recommend Denise and seek her out if ever that were to be the case. THANK YOU!