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2.3 / 5 (12 View Agents Reviews)

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ATS Properties

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1 / 5
Avoid at all costs

Worst experience with an agency, Firstly, we couldn’t get in touch with them when needed as they would rarely reply to texts or emails. When we moved in the property was a state: faeces/sick/unknown substance on the matresses, multiple broken draws, unusable oven and shower, dirt/dust everywhere. It took them months (almost 3) to get the property up to scratch and do the repairs after we started the tenancy. We never got reimbursed for this. On top of this they charged us hundreds of pounds for unreasonable repairs we did not cause, for example tried to charge us £400 to repaint the property, despite it stating in the tenancy agreement that the house was painted for each new tenancy, and having evidence that the scratches weren’t caused by us. Took us 2 months to get only a fraction of our deposit back. The staff were also unprofessional throughout, they wouldn’t come and check the boiler after telling them 3 times it had stopped working. Once staff also talked over us and raised her voice when we were trying to air our concerns during checking out of the property. Avoid this agency unless you want constant stress and worry.

By Anonymous

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1 / 5
The worst tenancy you could ever go with

Possibly the worst treatment you could imagine. House left in an absolute state when we arrived and took 3 months to get it to the minimum standard a house should be to live on, impossible to get replies the whole year, extremely rude agents who made one of the tenants cry. When trying to get deposit back they set the most ridiculous charges that contradicted official signed documents (so not just a case of us tenants feeling hard done to for not getting money back). Absolutely avoid at all costs, we were naive and didn’t read the reviews before so take this advice. There’s a reason their site is full of 1 star reviews but for some reason they keep getting away with it.

By Anonymous

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1 / 5
Absolutely awful don’t rent from them

They have caused us a headache since day one, the property had a lot of problems when moving in, they don’t like to spend a penny so it takes a lot of persuading for them to buy a broken item in the house, they took more then a month to give our deposit, and then surprised us telling us that we will only get half of it! Absolutely disgraceful. I don’t usually write bad reviews but because I don’t want anyone else going through what I went I’m saving yous, don’t rent from them!

By Elif Gulmen

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1 / 5

I lived in 2 ATS properties and each time was like pulling teeth out to try and get the deposit back. Never got any confirmation about deposit scheme or had any official contact details. Do not live in any ats property.

By Charlotte Barker

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5 / 5
Had 2 fabulous years renting with this company

I have just finished university in summer 2018 and have rented 2 different properties with ATS Properties during my 2nd and 4th year. I have throughly enjoyed my experience of living in both places. The staff have always been very approachable and prompt in dealing with any requests or repairs issues. I would recommend this company to anyone looking for property in Newcastle

By Joe Longhurst

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5 / 5
Excellent service

I am a third-year student at Northumbria University who is extremely impressed with the overall service provided, by ATS properties. Sultan has been a great support throughout my contract. I picked a selection of properties to view, she was very punctual in dealing with my inquiries and arranging my viewings. She also showed me a vast array of different properties which help me to find the best for my needs. ATS properties are an approachable and professional company with excellent customer service. Thank you

By arun kameron

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